Return & Exchange Policy
All products purchased from Cougar.com.pk can be exchanged within 14 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
#1You must notify us within 3 days of delivery by writing to info@Cougar.com.pk or by calling at 0341-1119996, in case you want to raise a dispute. At Cougar, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
#2 No product/item ordered online can be exchanged at any Cougar retail store. Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at info@Cougar.com.pk, within 14 days of purchase before any claims can be processed.
- THERE ARE CERTAIN SCENARIOS WHERE IT IS DIFFICULT FOR US TO SUPPORT RETURNS & EXCHANGES. SUCH SCENARIOS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Exchange request is made outside the specified time frame.
- Product is damaged because of use
- Product has been tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies and accessories.
Cougar does not offer a “refund” or “Money Back Guarantee” on purchased items.
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