RETURN & EXCHANGE POLICY
1. ALL PRODUCTS PURCHASED FROM COUGAR.COM.PK CAN BE EXCHANGED WITHIN 14 DAYS OF PURCHASE ONLY IF:-
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
In case of a dispute/complaint, you must notify us within 3 days of delivery by writing to info@Cougar.com.pk or by calling at 0336-1116664. In case you want to raise a dispute, we at Cougar look at each dispute on a case-by-case basis and try to be fair to both parties.
2. No product/item ordered online can be exchanged at any Cougar retail store. Replacement will be sent in case the product is found to be defected/faulty/damaged. You will be required to email photographic evidence of the defective item at info@Cougar.com.pk or at our Facebook page: www.facebook.com/cougar.clothing/ within 14 days of purchase after which no claims will be entertained.
3. No Exchange & Return on 70% off Products.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- Product is damaged because of use
- Product has been tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies and accessories.
Cougar does not offer a “refund” or “Money Back Guarantee” on purchased items.
© Cougar .All Rights Reserved.