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FAQs

How Do I Place An Order And Pay Cash On Delivery (COD)?

YOU NEED TO CREATE AN ACCOUNT on OUR WEBSITE. LOGIN DETAILS AND LINK .

You can also sign up while placing your order online , follow the steps below showing.

  • ‘Select Size’
  • Click ‘Proceed to Checkout’
  • Click ‘ Create an account for later use ’
  • Putt your correct password of Email you also write in ‘Billing Information’
  • Click on “Confirm ORDER.” Note your Order Number which will be provided to you at the "Thank You" page

You’ll be to log in when visiting our site just click Login or My Account at the top of every page, and then enter your email address and password.

When you log in to your account, you will be able to do the following:

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders .
  • Make changes to your account information
  • Change your password
  • Store alternative addresses (for shipping to multiple family members and friends!)
  • WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

    Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product

    HOW DO I RECOVER MY FORGOTTEN PASSWORD?

    If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password within 24hrs and your membership will be recovered. You can always contact us on our Facebook page https://www.facebook.com/cougar.clothing/ or you can write an email to us at info@cougar.com.pk

    CAN I KNOW WHAT THE STATUS OF MY ORDER IS?

    Yes. Click on the “Orders status" section in "YOUR ACCOUNT" and you will be able to track your order in real time. Alternatively you can always contact us on our Facebook page https://www.facebook.com/cougar.clothing/ or you can write an email to us at info@cougar.com.pk

    WHAT ARE THE DELIVERY CHARGES?

    Our standard shipping charges are PKR 180, which will be charged on orders for less than PKR 2500/-.We provide free shipping for orders above PKR 2500/- in Pakistan.

    WHAT PAYMENT METHOD CAN I USE TO MAKE MY PURCHASE?

    At the moment we offer Cash on Delivery only to all our customers within Pakistan for international orders we provide advance bank transfer or money exchange facilities via Western Union or Money gram.

    HOW MANY TIMES WILL THE COURIER AGENT ATTEMPT TO DELIVER MY ORDER IN CASE I AM UNAVAILABLE TO RECEIVE IT?

    Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

    WHAT ARE THE BENEFITS OF SIGNING UP WITH YOU?

    By signing up an account with www.Cougar.com.pk, you will be able to access and manage your account information easily. This includes:

    • You will be updated with to our New Arrivals, Sales, Photoshoots, Activities all over Pakistan
    • Coupons and deals particularly for our members
    • Seasonal Gift Cards for our members
    • Ability to change your password
    • Updating your billing or shipping address
    • Checking your order status
    • Viewing your complete order history
    • Update Address Book
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