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FAQs

How do I place an order online?

YOU NEED TO CREATE AN ACCOUNT ON OUR WEBSITE (OPTIONAL)

You can also sign up while placing your order online.

Follow the steps below to place your order

  • Select Size
  • Select Quantity.
  • Click ‘Proceed to Checkout’ if you don’t wish to add more items to your cart.
  • Input the required details.
  • Click ‘Create an account for later use’ if you want to register your account on our website. Selecting this option will prompt you to enter a password to secure your account.
  • Click on “Confirm ORDER” once you’ve all the required details. Your Order Number which will be provided to you at the "Thank You" page.

To login on to our website again, simply click ‘Login’ or ‘My Account’ at the top of every page and then enter your login credentials.

Logging into your account will help you in the following ways:

  • Proceed through checkout faster when making a purchase.
  • Check the status of orders.
  • View past orders.
  • Make changes to your account information.
  • Change your password.
  • Store alternative addresses (for shipping to multiple family members and friends!
Will the products I receive be the same as those that I see in the photos?

Yes they will be the same except in the case of products which are handcrafted where slight differences can be expected.

How do I recover my forgotten password?

You may recover your password from the “Forget Password" section. An email with your new password will be sent to you within 24hrs. You may also contact us through our facebook page https://www.facebook.com/cougar.clothing/ or write to us at info@cougar.com.pk

How may I check my order status?

You may simply click on the “Orders Status" section in your account from where you’ll be able to track your order in real time. Alternatively you can always contact us on our Facebook page https://www.facebook.com/cougar.clothing/ or you can write to us at info@cougar.com.pk

What are the delivery charges?

A standard shipping fee of PKR 180, which will be charged on orders less than PKR 2500/- in value. All orders valued at or above PKR 2500/- are shipped free of cost.

What are the available payment methods?

We offer ‘Cash on Delivery’ payment method to all our customers nationwide.

How many times will the courier agent attempt to deliver my order in case I’m unavailable to receive the parcel?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

What are the benefits of signing up with us?

Signing up for an account with www.cougar.com.pk enables you to access and manage the following information easily.

  • You will be updated with our New Arrivals, Sales, Photo shoots and Activities nationwide.
  • Coupons and deals particularly for our members.
  • Seasonal Gift Cards for our members.
  • Ability to change your password.
  • Updating your billing or shipping address.
  • Checking your order status.
  • Viewing your complete order history.
  • Update your Address Book.
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